Jessica Schaut

I’ve been with Merkle Response Management Group since 2007, beginning in the Quality and Implementation departments where I oversaw the ISO 9001:2008 Quality Management System and assisted with our new client onboarding process. In 2011, I moved to our Account Management team, working directly with many of Merkle RMG's clients, and was later promoted to Assistant Manager of Client Services. I have served as the Exception Services Manager since 2015, assisting clients with back office work including direct key, reject letter generation and matching gift processing.

Leadership
Year-Round Support for our Community — and Each Other
Tuesday, August 22, 2017

As exception services manager at Merkle RMG, I’m proud to be part of a corporate culture that supports its community year round. At Christmas, the company participates in the Salvation Army’s Angel Tree program. Every summer, we hold a food drive to feed Maryland children who don’t have access to their schools’ free meal programs over summer break. And with fall fast approaching, we recently came together to help a local church collect school supplies for needy children throughout Washington County, Maryland, where our facility is located.

Written by: Jessica Schaut
Collection of school supplies at Merkle RMG
Donor Management
Exceptions Handling: Tending to the Details of Donor Care
Wednesday, July 8, 2015

I’ve been with Merkle Response Management for over seven years, beginning in our Quality and Implementation departments overseeing the Quality Management System (ISO 9001:2008) and annual Statement on Standards for Attestation Engagements (SSAE16) certification processes as well as assisting with the on-boarding process of new clients. In 2011, I was promoted to Assistant Manager of Client Services while continuing to oversee Merkle’s Quality Management System.

Written by: Jessica Schaut