Sonia Miller

Sonia Miller joined Merkle RMG in 2012 and serves as Manager of Fulfillment Operations. She oversees the day-to-day production of two important donor-centric services – donation acknowledgments and premium gift fulfillment. Sonia’s team processes over 5.5. million fulfillment items annually. When she’s not focused on donor satisfaction, Sonia enjoys spending time with family.

Leadership
Boosting Performance and Morale Through Team Building
Wednesday, April 19, 2017

At Merkle RMG, teamwork and cohesion are vital to making our processes seamless and efficient. Our company is all about strong relationships at every level — not only with our clients and their donors, but also among employees. As a manager in fulfillment and acknowledgement, I’ve found that engaging department staff in quarterly team-building exercises is a great way to strengthen our day-to-day relationships and productivity.  

Written by: Sonia Miller
Spaghetti team building exercise
Leadership
A Different Kind of Fulfillment: Merkle RMG Holds July Food Drive for Maryland Food Bank
Monday, August 8, 2016

Maryland Food Bank (MFB) became a Merkle Response Management Group (RMG) client in March 2015. Merkle RMG provides donation processing, data capture, exceptions handling, and acknowledgement printing and mailing in support of MFB’s direct mail fundraising program.

Written by: Sonia Miller