Bill has led Merkle RMG since he joined the company in 2001 and has more than 30 years’ operational leadership experience. He has acquired a detailed understanding of nonprofit direct mail response processing and the unique needs of fundraisers. From his roots in operations, Bill has brought his expertise in process improvement, Six Sigma and Kaizen to bear on Merkle RMG, establishing its unique brand identity as a wholly owned subsidiary of its parent company, Merkle, Inc. Under Bill’s leadership, the company has grown to over 600 employees and is recognized as a Top-10 Employer in Washington County, Maryland. Bill has also pushed his team to go to the next level by attaining both ISO 9001:2015 quality certification and Tier 1 Payment Card Industry (PCI) standards compliance. He holds a bachelor's degree from Fairmont State University.