Direct Response Processing

Timely and accurate capture of the orders and leads generated by your multi-channel direct mail processing & direct response campaigns. Orders are imported from client websites and systems or third-party sites, while mail and phone orders are captured through our in-house lockbox and contact center operations

Customer Care

Professional and efficient response to your inbound customer calls and emails, with scripting that’s unique to your brand. Stay focused on your core business while improving consumer satisfaction and retention with timely, knowledgeable customer service.

Fulfillment Services

Full-service capabilities for fast, accurate fulfillment of customer orders and handling of returns. Improve customer satisfaction and retention with a single-point solution that includes efficient pick, pack and ship services.

Case Studies


Find out how Merkle RMG’s state-of-the-art tracking and processing technologies, dedicated exception services capabilities, and comprehensive customer service solutions helped Agora reduce overhead and lower costs.