Like many others in our field, Merkle RMG faced unprecedented business challenges during the COVID-19 pandemic. In this video, our President Kent Grove shares how we’re adapting our practices to remain a sustainable business moving forward.

In this month’s blog, we sit down for a Q&A with Merkle RMG CEO, Bill Sayre. Bill officially retires from Merkle RMG on May 31. Today we look back on his 20-year career at the company, reflecting on changes, meaningful moments, and visions for the future.

This month, we sat down for a Q&A with Merkle RMG’s newest senior leaders: Lori Barone, VP of Human Resources and Alex Holtzman, VP of Client Services.

2021 brings us all hope, optimism, and the opportunity to make a difference in the lives of our staff, clients and the communities we serve.

Everyone faces challenges in their personal lives and work careers. Some of those hurdles are big and some are small with everything in between, but nothing in my experience compares to what we are going through with the current pandemic. Unprecedented in this case is an understatement.

This month I’ve asked Amy Bobrick, Vice President of Strategy at Merkle Response Management group, to share her journey over the past year of refining and realigning our Rapport offering.

Merchant Services from Merkle RMG: Lower Cost Credit Card Processing For All Fundraising Channels

Merkle RMG has been following ISO 9001 standards since 2002, and this month, we’re proud to share that we were just certified to ISO 9001:2015 — the newest and most rigorous version to date.

On May 29, Merkle RMG kicked off a project to expand and reconfigure these high-growth areas to support more staff and activity. But rather than broadening our facility footprint, we’re re-allocating our existing space to the areas that need it most — something we planned for when we bought the facility 11 years ago. This makes supporting our continued growth more sustainable and cost-effective.

As our resident IT wizard, Jim oversees security, connectivity, software applications and hardware, and facility/property management. We rely on him to ensure that our technology and infrastructure support Merkle RMG’s current operations, growth and emerging services.