Today, we kick off our series with a spotlight on Scott Ryan, Merkle RMG’s vice president of operations. Scott joined our team in 2008 and currently oversees all of Merkle RMG’s core services, including mail processing, scanning, imaging, data entry, exceptions processing, contact center and fulfillment. With more than 20 years of management experience in direct mail donation processing, Scott ensures that we’re continually setting new standards for excellence in helping our clients serve their donors. Learn more in the Q&A.

We’re proud of the strong, lasting relationships we have with our clients, and those relationships often lead to exciting developments. Today, we’re happy to share that former client Jann Schultz has joined the Merkle RMG family as vice president, client services.

Retaining great employees is a cornerstone of Merkle RMG’s success. We believe that the key to employee retention is continuously helping them advance their career. As part of that commitment, we’ve entered into a unique partnership with Kaplan University.

As exception services manager at Merkle RMG, I’m proud to be part of a corporate culture that supports its community year round. At Christmas, the company participates in the Salvation Army’s Angel Tree program. Every summer, we hold a food drive to feed Maryland children who don’t have access to their schools’ free meal programs over summer break. And with fall fast approaching, we recently came together to help a local church collect school supplies for needy children throughout Washington County, Maryland, where our facility is located.

Every day at Merkle RMG, we’re entrusted with the two most sensitive things in response management — money and data. And we don’t take this responsibility lightly. It’s our mission to maintain the trust and satisfaction

Today, I’m excited to introduce and welcome Amy Bobrick to Merkle RMG as our vice president of strategy. In this newly created role, Amy will lead our efforts to develop innovative back-end solutions that help nonprofits get maximum value from the interactions and data captured during donation processing.

At Merkle RMG, teamwork and cohesion are vital to making our processes seamless and efficient. Our company is all about strong relationships at every level — not only with our clients and their donors, but also among employees. As a manager in fulfillment and acknowledgement, I’ve found that engaging department staff in quarterly team-building exercises is a great way to strengthen our day-to-day relationships and productivity.  

Our work at Merkle Response Management Group (RMG) is so much more than the daily operations of our response management services. It’s also about building partnerships and supporting nonprofits in their missions to do good. As an account manager, I’ve grown close relationships with my clients and have come to be truly invested in their causes. Recently, my work with one nonprofit led to the experience of a lifetime – a chance to take part in a mission trip to the Philippines with Operation Smile.

As always, we’re committed to providing information and opportunities to help our employees make healthier life choices. We’re excited to add Yoga to our multi-faceted wellness program.

Over the last year, we’ve seen a number of noteworthy developments here at Merkle Response Management Group (RMG). 2016 marked a variety of milestones for our employees, clients, and Merkle RMG as a company. In this blog, we’d like to recap and reflect on the year’s highlights and successes.