Merkle Response Management Group(Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven customer relationship marketing (CRM) firm and the nation’s largest privately held agency, announced they successfully completed the International Organization for Standardization (ISO) 9001:2008 standard for quality management and assurance recertification audit. Merkle RMG first attained its certification in 2002 and continues its status as the only remittance processor certified to ISO 9001:2008 in the United States.
“The ISO 9001:2008 certification demonstrates our ongoing commitment to deliver a consistently high level of quality and service to our clients while also maintaining rigorous programs to continually improve our service delivery,” said Bill Sayre, President of Merkle RMG. “We’ve seen over the past 12 years the difference that the ISO framework provides in successfully tailoring our services to the needs of each of our clients. We consistently go above and beyond to meet our client's high expectations.”
The ISO 9001:2008 standard established the framework for an effective quality management and continuous improvement system for service providers. Components of the certification include process documentation, quality measurement, continual internal audits, analysis and process improvement. Recertification is required every three years.
Smithers Quality Assessments, Inc., an independent accreditation firm, conducted the required five-day review of Merkle RMG’s adherence to ISO processes before issuing its Certificate of Approval. ISO certification also requires an annual three-day surveillance audit in the years between recertification. The certification benefits more than 200 clients partnering with Merkle RMG across multiple constituent care verticals including non-profit, healthcare and government.
Founded in 1983, Merkle’s Response Management Group is dedicated to providing complete response processing and fulfillment solutions, including lockbox/caging, scanning, data capture and integration, imaging, inbound call center, email management, acknowledgment printing and mailing, and premium/product fulfillment services. RMG serves more than 200 clients in the nonprofit, government, healthcare, and retail markets. For more information about Merkle RMG, please visit www.merkleresponse.com, or follow us on Twitter @MerkleRMG.
Merkle, a technology-enabled, data-driven customer relationship marketing (CRM) firm, is the nation’s largest privately held agency. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. By combining a complete range of marketing, technical, analytical, and creative disciplines, Merkle works with clients to design, execute, and evaluate connected CRM programs. With more than 2,400 employees, the privately held corporation is headquartered in Columbia, Md. with additional offices in Bend, Or.; Boston; Charlottesville, Va.; Chicago; Denver; Hagerstown, Md.; Little Rock; London; Minneapolis; Montvale, N.J.; Nanjing; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.
Merkle RMG: http://www.merkleresponse.com
Sage Communications (for Merkle RMG)